Complaints about PPI Claims have fallen for the first time in three years according to the Financial Conduct Authority (FCA). In the 1st half of 2013 1.8 million PPI complaints were recieved compared to 2.2 million PPI complaints recieved in the previous 6 month.

However reports like these need to be questioned based on figures reported previously from the FCA within the 1st half of the year.

FCA reports which seem to contradict these new findings such as the monthly PPI claims payout figures indicate PPI claims rising OR that claims are increasing in value.

Monthly PPI Payouts for 2013

Jan £439.3m
Feb £409m
Mar £375.9m
Apr £424m
May £422m
June £498m
July £528m

In September the FCA announced they were investigating two main Banks for mis-handling PPI claims, which resulted in long delays. And that the FCA was seeing an increase of upto 80% in PPI complaints being sent to the FOS.

Also on Sept 3rd the FOS reported that 86% of all the complaints it recieved were related to PPI claims complaints. In the same report they said there were no signs of PPI Claims slowing down and had increased from 1,500 PPI omplaints a day to recieving upwards of 2,000 PPI claims complaints per day.

Weighing up all the reports it is likely that the “PPI Claims are falling” are as the report points out based upon the 1st half of 2013, where as all the recent reports mentioned above seems to indicate that PPI Claims have spiked and increased for the 2nd half of 2013.

Regulator reveals fall in PPI claims

Consumer complaints reported by financial services firms fell by 500,000 between the second half of 2012 and the first half of 2013. Data published by the Financial Conduct Authority (FCA) showed 2.9 million complaints were made in the first half of 2013, compared to 3.4 million consumer complaints reported by firms in the previous six months.

The FCA found 51% of the complaints reported in the first half of 2013 were upheld, with £2.55 billion of redress paid to consumers. 92% of the complaints reported in the first half of 2013 were closed in eight weeks, the highest percentage since this data was first published in 2006.

Martin Wheatley the FCA’s chief executive, said:

“We expect firms to put their customers at the heart of their business – an important part of this is the way they handle customer complaints. Publishing complaints data is a powerful tool that helps encourage competition between firms to improve their service to customers; and help consumers assess their relationships with banks and other providers.”

In line with its objective of securing an appropriate degree of protection for consumers, the FCA requires all firms to report data on consumer complaints to us. Firms that receive at least 500 complaints in a six month period must also publish this data on their websites.

Complaints

The five most complained about firms received a total of 1.3 million complaints in the first half of 2013.

Barclays Bank Plc – opened 370,733 complaints (a fall of 11% since the second half of 2012). Of these 90% were closed in eight weeks, and 62% of closed complaints were upheld by the firm.
Lloyds TSB Bank Plc – opened 253,735 complaints (a fall of 27% since the second half of 2012). Of these, 90% were closed in eight weeks, and 62% of closed complaints were upheld by the firm.
MBNA Limited – opened 237,103 complaints (a fall of 12% since the second half of 2012). Of these, 93% were closed in eight weeks, and 36% of closed complaints were upheld by the firm.
Bank of Scotland Plc – opened 222,249 complaints (a fall of 34% since the second half of 2012). Of these, 97% were closed in eight weeks, and 45% of closed complaints were upheld by the firm.
Santander UK Plc – opened 198,736 complaints (a fall of 16% since the second half of 2012). Of these, 83% were closed in eight weeks, and 43% of closed complaints were upheld by the firm.
The most complained about products, in terms of complaints reported between January and June 2013 were:

Payment protection insurance (PPI) – 1,786,626 complaints opened (61% of new complaints).
Other general insurance – 313,860 complaints opened (11% of new complaints).
Current accounts – 280,711 complaints opened (10% of new complaints).
Credit cards – 164,134 complaints opened (6% of new complaints).
Savings (including cash ISAs) and other banking products – 97,733 complaints opened (3% of new complaints).
Redress
Firms reported payments of £2.55 billion to consumers in the first half of 2013. Compensation for general insurance and pure protection products (which includes PPI compensation) accounted for £2.4 billion of the total, followed by £54 million for investment products and £52 million for banking products, including current accounts, credit cards and savings products.

View the FCA Data


PPI Claims News

Banks rejecting legitimate PPI Complaints

The recent increase in PPI complaints being recieved by the FOS is a direct results of Banks rejecting increasing numbers of legitimate PPI complaints being sent to them. The FOS has upheld 8 out of 10 PPI complaints forwarded to them.

This 80% of upheld complaints by the FOS highlights how the Banks are increasingly rejecting valid PPI complaints being made by customers.

Read More


PPI Complaints still rising for the Financial Ombudsman

A record 86% of all complaints made to the Financial Ombudsman service is about PPI mis-selling. In the first half of the year a reported 266,228 PPI complaints for mis-selling have been lodged.

PPI complaints show no sign of slowing down. We have recently reported that Barclays was recieving an estimated 1,500 PPI complaints per day, The FOS was recieving upwards of 2,000 PPI complaints per day in July

This backs up the theory that only around 1 in 10 people have actually made a PPI claim based on their mis-sold policy. With figures like these, we can expect to see PPI complaints rising for a while longer.

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PPI Compensation payments boosting the economy

The Office of National Statistics has released figures suggestiong that the £10 billion in PPI compensation payments that have been made is boosting the economy.

This is nothing new in March we published an article where an analysis by Which? showed that UK consumers paid out £50 billion for PPI protection since 1996. The article also highlighted some other PPI statistics provided by the ONS :

The Financial Ombudsman Service (FOS) has been buried by more than 600,000 complaints about PPI since 2000. Nearly half of those complaints have been filed since July1, 2012. Between that July date and the end of December in 2012, 283,251 complaints have been filed with the ombudsman. That was an increase of 110 percent over the previous six months.

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Monthly PPI Claims Payouts for July 2013 is £ 528 m

The Financial Conduct Authority (FCA) released its latest totals on monthly PPI Claim Payouts. July 2013 totals for PPI repayments was £528 million which brings the total of PPI Claims repayments made sine January 2011 to £11.5 billion.

The figures are collected from 26 firms and financial institutions that made up for 96% of all the Payment Protection Insurance complaints from last year.

Read More


Tim Capper reports on Financial Mis-Selling for Maple Leaf Financial. Our aim is to ensure you get honest advice and proper guidance to ensure a suitable recommendation can be made to pursue a financial claim


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Tim Capper

Bringing you financial news and information in plain english for Maple Leaf Financial. My aim is to help readers understand these often complex financial instruments.