Understand how to make a claim on PPI, otherwise known as Payment Protection Insurance and the process involved should you wish to reclaim PPI on your Barclaycard.

Maple Leaf Financial has over 10yrs experience in dealing with PPI claims.  If you have any problems making a PPI Claim on your Barclaycard, we are here to assist you. We include information below on :

  • How to make a PPI Claim on your Barclaycard
  • PPI Claims FAQ’s for Barclaycard

PPI Claims for Barclaycard

If dealing direct with Barclaycard, there is a claim process that needs to take place.

The FAQs can help to sort out some commonly asked questions.

Q: How do I make a PPI Claim?

A: You can make a PPI claim by completing the PPI questionnaire form. This will require you to submit a variety of personal details, including your policy number. You can submit this form online or by mail. If any information is left off the form, it can slow down the process. Claims have been denied in the past because of failing to provide all of the information that is requested.

Q: How long does the claim process take?

A: A claim can take as long as 16 weeks to process. The time it takes to process your claim depends entirely on how backlogged the bank currently is when you submit your documents.

Q: What is the whole process for a PPI claim?

A: During the process, acknowledgement will be sent from Barclaycard upon receiving your initial complaint. This will be sent within 5 days of receipt of the complaint. After that, the complaint will then be reviewed and a decision will be sent – typically within 8 weeks. If a refund is made, you will be paid within 28 days of the offer agreement.

Q: How can I get an update on my current complaint?

A: Barclay Bank is resolving all issues. If acknowledgement has not been received that the bank received your PPI complaint, then you may re-submit. Once you have received acknowledgement, simply wait to receive an additional update as to the decision that has been made.

Q: What if I have been approached by a CMC?

A: It is up to you to use a CMC, though it is not required. If you work directly with the bank, there are no fees associated with filing a claim and nothing is taken out of the refund, if one is awarded to you. It is your choice to use a CMC, though it is important to understand what it is they will be providing to you for the price you are paying.

Q: What happens during the investigation?

A: Barclaycard collects as much relevant information as necessary as it pertains to your case. They may come back to you and ask for additional information, though generally if the questionnaire form is filled out properly, that is all that is needed. From there, a thorough investigation is carried out to determine what happened with the Payment Protection Insurance that was initially sold to you.

Q: My complaint is now with FOS. Now what?

A: Barclay Bank will provide information to the FOS regarding the complaint and the bank will do all they can to resolve the issue as quickly as possible.

Q: I want to argue that my complaint was rejected. How do I do that?

A: In the event that you feel the decision provided to you by Barclay Bank was unjust, you can ask the Financial Ombudsman Service (FOS) to review the complaint. You have 6 months from the date of the response letter to ask for the review. Their contact information is included with the response letter.

Q: Where can I find more information?

A: Barclaycard has a website set up about PPI claims to make it easier for everyone to understand the claim process. There are phone numbers and mailing addresses that can be accessed so it’s possible to know whom to contact.

www.barclaycard.co.uk/personal/ppi


PPI Claims News

Can I claim PPI on Barclaycard?

If you purchased payment protection insurance (PPI) with your Barclaycard, then you may be able to make a claim against the company. The PPI scandal has rocked the nation and resulted in huge numbers of PPI claims involving the UK’s largest financial institutions. Customers who were victims of mis-selling have a right to file a claim for monetary compensation.

Read More


PPI Claims for Alliance & Leicester

Although Alliance & Leicester has been ordered to send notices to customers who have been mis-sold PPI, the real number of customers the bank mis-sold PPI to by far surpasses those who have actually received notices. If you are uncertain whether you have PPI from Alliance & Leicester, check through all of the paperwork that you were given at the time of taking out the loan, mortgage, credit card account, or other financial agreement. If you find evidence or think you have been mis-sold PPI, read on to find a step-by-step guide on how to claim back your PPI from Alliance & Leicester.

Read More


Monthly PPI Claims Payouts for July 2013 is £ 528 m

The Financial Conduct Authority (FCA) released its latest totals on monthly PPI Claim Payouts. July 2013 totals for PPI repayments was £528 million which brings the total of PPI Claims repayments made sine January 2011 to £11.5 billion.

The figures are collected from 26 firms and financial institutions that made up for 96% of all the Payment Protection Insurance complaints from last year.

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FCA investigates Two Banks for mis handling PPI Claims

The FCA has confirmed that they are investigating two Banks for mis-handling PPI Claims. This comes after a report last week that the Financial Ombudsman (FOS) has seen an increase of PPI complaints being filed with them.

PPI complaints that are rejected by Banks are typically sent to the FOS for review. Our review of this last week pointed out that the FOS found that 8 out of 10 PPI complaints were upheld by the FOS. This has lead to the FCA stepping in to investigate the two main Banks that are rejecting valid PPI claims from customers.

Read More


PPI Claims Service

Maple Leaf Financial will work with you to ensure that you get the correct settlement or refund and any and all fair compensation that may be due to you as a result of PPI mis-selling.

We will deal directly with your PPI provider, be it a bank or insurance company and neither we nor our specialist claims team will be fobbed off by them at any stage. If their offer is too low or derogatory and they won’t take us seriously we will challenge them on your behalf.

Read More


Tim Capper reports on Financial Mis-Selling for Maple Leaf Financial. Our aim is to ensure you get honest advice and proper guidance to ensure a suitable recommendation can be made to pursue a financial claim


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Tim Capper

Bringing you financial news and information in plain english for Maple Leaf Financial. My aim is to help readers understand these often complex financial instruments.