Investment Mis-selling
‘Winning compensation for holders of investments and life policies’
Whether or not you have already surrendered the policy or whether or not you believe there is a problem with them.
Although ours is a relatively new company, our team has many years of experience and success in knowing how to win the best compensation for you.
Each case is different and they are all assessed individually. Sometimes we can claim because investments were simply unsuitable and they were mis-sold. In other cases it may be because of technical shortcomings in contracts, regulatory issues or a combination of these factors.
‘Most of our clients had no idea there was a problem with their policies or investments before they spoke with us. You have nothing to lose by calling us to find out about your own arrangements.'
There are NO UPFRONT FEES…….so our service is completely risk-free.
We are keen to review most kinds of life insurance and investments, including :
• Whole of Life Plans
• Savings Plans
• PEP’s
• ISA’s
• Life Policies for Inheritance Tax
• Pension Mortgages
• Income Protection Plans
• Lump Sum Investments
In fact almost any kind of plan for which you receive annual statements from a wide range of companies, for example:
• Abbey Life
• Windsor Life
• HSBC
• HBOS (including Halifax)
• Canada Life
• Zurich (including Allied Dunbar)
• Lincoln Financial Group
• Sun Life Financial of Canada
• All the major High Street Banks and Building Societies
*In some cases, we can also help with policies and investments taken out before April 1988.
About our service
We provide a specialist claims management service dealing with life assurance, investments and pensions products.
Our offer to you is a totally risk-free opportunity to claim compensation for your policies and investments which can amount to £1,000’s.
All of our cases are handled by well-practiced specialists with 20 years plus experience in the Financial Services Sector and over a decade in dealing with compensation claims, particularly through the Financial Ombudsman Service (FOS).
Most of our clients have absolutely no idea there is anything wrong with their arrangements until we review them. Our experience and knowledge in this niche area enables us to raise potential claims for a high proportion of our clients and just as importantly to succeed in winning a high proportion of the cases we pursue.
We will be happy to discuss your policies and investments and we will let you know straightaway if we think we may be able to help.
'We operate on a No-Win No-Fee basis. We make no upfront charges of any kind. We take nothing from the existing value of your policies and investments'
What will we do for you?
We will conduct an initial enquiry with you over the telephone to establish what kind of policies and investments you have and to obtain some background information. This will enable us to decide immediately whether the case is one we wish to investigate in more detail.
Having obtained an authority from you, we will then approach the product provider and any other relevant party for the information we need in order to review the case thoroughly. Once this has been received, we will decide whether we believe there are adequate grounds to raise a claim for compensation.
Where a claim is raised, we will determine the most appropriate grounds for claiming and then deal with the case until completion, challenging and contesting any findings we do not agree with. The claim will be escalated to the relevant authorities as appropriate and we will negotiate the best settlement we can achieve. We will carefully scrutinise loss calculations and settlement terms for accuracy and fairness.
Although we often use arguments based on our knowledge of legal duties and requirements, we do not enter into legal proceedings. However, our work does not prevent you from taking legal action after we have finished, should you wish to do so.
‘All compensation payments are made direct to you, not to us.’
Fees
• We operate on a No-Win No-Fee basis.
• We make no upfront charges of any kind.
• We take nothing from the existing value of your policies and investments.
• Our fee is 25% of the compensation we are able to win and is charged when the compensation is paid to you.
Our fee structure enables you to take advantage of our service without costs or risk. It also ensures that our own interests and yours are directly linked and that we are motivated solely by achieving the best outcome we can for you
NB: Please note, that we have to protect our own position should the situation arise where a client cancels our agreement before the case is concluded. In such circumstances, we reserve the right to make a reasonable charge for the work we have done on the case up until cancellation.
Please complete our Investment mis-selling Questionnaire and we will be able to advice you if you have a complaint. This is an interactive form so that once the document is opened you will be able to complete all the details on screen and return by email. Alternatively, you can print and complete by hand. For further information please see our list of FAQ's.
0800 432 0217
or we will contact you
Download your Investment mis-selling questionnaire.This is an interactive form so once the document is opened you will be able to complete all the details on screen. You can then return it by email to us. Alternatively you can print the document and complete by hand before faxing or posting.
Email to:claims@maplefinancial.co.uk
Fax to: 0800 066 4292
Some of our recent Successful Settlements
- Mrs P from Manchester retired early from her job as a nurse following an accident at work. She received a small payout of £2,500 which she invested in a PEP through a High Street bank. Seven years later, in 2005, she surrendered the plan for £2,700. She contacted us in November 2009 and we were able to win her an additional compensation payment of £1,290 with which she was delighted.
- Mr R from Middlesex took out a Living Assurance policy with Abbey Life in 1987 paying in £20 per month. He contacted us in January 2010 and we raised a compensation claim on his behalf. We were able to win a payout of £6489 in addition to the policy surrender value of £6,197 – he therefore received a total of £12,868.
- Mr G from Barnet took out a savings plan with Abbey Life in 1989, paying in £100 per month, rising to £150. He paid in premiums totalling £33,450. He contacted us in 2008 and we raised a claim for compensation, winning him a payment of £57,882, including compensation of £18,812 in addition to the policy value of £39,070.
- Mr S from Devon took out a Pension Mortgage for £40,000with Allied Dunbar in 1990 and converted it to a repayment loan in 2002. He contacted us in 2009 and we raised a compensation claim, winning him a cash payout of £12,350 in addition to his pension benefits.
- Mrs T from South London took out two small life policies with Abbey Life in 1984 and 1988, paying in £22.50 and £19 per month respectively. She thought the surrender values totalling £10,900 were quite good, but when we reviewed her case, we were able to win her additional compensation of over £12,000 resulting in a total payment to her of £23,200.
- Mrs W from Surrey invested her life savings of £25,000 in a Bond through a High Street bank in 2000. She surrendered the plan a few months ago for £27,400. We are currently negotiating a compensation payment with her bank of approximately £13,000.

