Although Alliance & Leicester has been ordered to send notices to customers who have been mis-sold PPI, the real number of customers the bank mis-sold PPI to by far surpasses those who have actually received notices. If you are uncertain whether you have PPI from Alliance & Leicester, check through all of the paperwork that you were given at the time of taking out the loan, mortgage, credit card account, or other financial agreement. If you find evidence or think you have been mis-sold PPI, read on to find a step-by-step guide on how to claim back your PPI from Alliance & Leicester.

PPI Claims for Alliance & Leicester

1. Contact Alliance & Leicester

Whenever you are concerned about how your PPI policy was sold, it is always recommended that you directly contact Alliance & Leicester to begin an investigation into your case. The best way to reach them is by calling any of their bank branches or 0844 5619790. Representatives should be available to speak with you 24 hours a day, 7 days of the week. You may also consider writing to them at Santander UK PLC, Carlton Park, Narborough, Leicestershire, LE19 0AL.

When writing to them, make sure you fill out the PPI questionnaire and send it along with a detailed letter of complaint because the bank will need this to process the complaint properly. In the letter, you should describe the circumstances, reasons you believe you were treated unfairly, and the ways you are seeking compensation for the incident. It will take Alliance & Leicester about 8 weeks to conduct the investigation and inform you of the results. If they find wrongdoing, the bank will refund all of the PPI payments with interest.

2. Demand a Final Response

When Alliance & Leicester receives your complaint, it is possible that they will send you a questionnaire to complete for more information on your case. It is essential that you fill it out as soon as possible, since your complaint will be placed on hold in the meantime. However, if they refuse your complaint, double check the letter to find out if the letter states “this is our final response.” When it does not contain these exact words, it is important that you write to them again, demanding a final response to the complaint. The Financial Ombudsman is unable to handle your case until there is significant proof that Alliance & Leicester have been given a fair chance to settle things the right way.

3. Assess Any Offer for Fairness

If Alliance & Leicester has stated that they intend to accept the complaint, do not be tricked into immediately acknowledge their offer. Before you accept, determine whether the offer is truly fair for your PPI policy and the payments you have made. Make sure that the offer puts you back into the same exact financial position before you had taken the PPI out to begin with. It is recommended that you do not settle for anything less than a full refund of premiums paid, interest rate charged to them, and an eight percent statutory interest.

4. Proceed to the Financial Ombudsman

When all of your attempts to file a complaint with Alliance & Leicester have been rejected for eight weeks or more, it is time to take your case to the Financial Ombudsman Service (FOS). As the official independent complaint resolution service, the FOS will be able to determine whether you have a case for settling the dispute with the bank. Although it is not a speedy or free service, about 88 percent of the FOS cases have been awarded in favour of the customer. To make file a complaint with the Financial Ombudsman, you may file directly on their website or call them at 08000 234 5679, 0300 1239 123 from a mobile phone. You can also write to them at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

After you have sent all of the necessary documentation, the Financial Ombudsman will either send you a letter of acknowledgement stating they are investigating your case or a letter of rejection. If they have turned down your case, it will be passed on to an adjudicator. If the adjudicator still rejects your complaint, you have the option to go to an independent assessor as well.

5. Take Court Legal Action

If the aforementioned trade organisations have failed to help you reclaim your PPI money, you may begin taking court action against Alliance & Leicester through the small claims system. Since the bank did not properly inform you on their product and misrepresented the sold contract, there are significant grounds for the legal argument. While you may have to pay £50 for small cases or up to £300 for bigger cases, the process is much faster than going through the Financial Ombudsman. Remember that the amount you pay for legal costs can eventually be reclaimed if you win the case. Although there are no written guarantees, it is likely that Alliance & Leicester will be forced to settle your claims when court actions take place.

6. Contact Maple Leaf Financial

Maple Leaf Financial have a specialist team of solicitors dedicated to dealing with the mis-selling of payment protection Insurance (PPI) products by Alliance & Leicester. We are  happy to review these PPI products and to claim compensation for our clients where appropriate.

We will work with you to ensure that you get the correct PPI settlement or refund and any and all fair compensation that may be due to you as a result of PPI mis-selling. We will deal directly with Alliance & Leicester and neither we nor our specialist claims team will be fobbed off by them at any stage. If their offer is too low or derogatory and they won’t take us seriously we will challenge them on your behalf.

Maple Leaf Financial will review your PPI Claim and we will be happy to discuss your individual concerns and requirements

Free Phone:  0800 7747624


Leicester PPI Claims News

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This 80% of upheld complaints by the FOS highlights how the Banks are increasingly rejecting valid PPI complaints being made by customers.

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A record 86% of all complaints made to the Financial Ombudsman service is about PPI mis-selling. In the first half of the year a reported 266,228 PPI complaints for mis-selling have been lodged.

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Tim Capper reports on Financial Mis-Selling for Maple Leaf Financial. Our aim is to ensure you get honest advice and proper guidance to ensure a suitable recommendation can be made to pursue a financial claim


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Tim Capper

Bringing you financial news and information in plain english for Maple Leaf Financial. My aim is to help readers understand these often complex financial instruments.